2020 — 2023

Deloitte Consulting

At Deloitte Consulting, I was a Consultant in the AI & Data team, designing or delivering projects to streamline business operations through intelligent automation and digital transformation initiatives.

https://www.uipath.com/resources/automation-case-studies/telkomsel-telecommunications-rpa

Telco Industry

I implemented AI-driven analytics and automation across telecom operations, optimizing processes and driving impact.

  • Automated procurement, IT, and Network workflows with end-to-end Robotic Process Automation (RPA), improving sourcing, auction, tower monitoring, and ticket management processes.

  • Led a company-wide digital workforce assessment, identifying high-impact processes and designing RPA, ML, and NLP-powered automation strategies.

  • Developed a propensity model & A/B testing framework, increasing user retention & ARPU for digital packages.

Case Study

Finance Industry

I supported digital banking implementation and data management strategies for leading financial institutions across Southeast Asia.

  • Served as PMO for UOB TMRW’s soft & hard launch, overseeing product rollout, cross-regional incident handling, and operational readiness across Indonesia, Singapore, and Thailand.

  • Led enterprise data management assessments, engaging business and IT teams to evaluate data governance frameworks for top-10 SEA banks.

  • Designed data architecture & operating models, improving metadata management and data ingestion to enhance decision-making (aligned with DMBOK & TOGAF).

  • Spearheaded RFP/RFQ responses, identifying growth opportunities in digital transformation and data management within the banking & insurance sectors.

Oil & Gas Industry

I focused on designing AI-driven solutions and automation strategies in response to RFPs from major energy providers.

  • Developed supply chain analytics frameworks, improving demand forecasting, network distribution, and pricing strategies.

  • Designed an EV investment simulation tool for electricity providers in Indonesia to enhance data-driven decision-making.

Others

  • Healthcare: Conducted user experience research and developed a market entry strategy for a Japanese healthcare company.

  • International Shipping: Built demand forecasting models to optimize cargo capacity planning across Middle East and Far East-Europe routes, improving operational efficiency.

  • Paralympics: Designed a digital volunteer journey and wireframes to enhance volunteer sign-ups and retention across APAC.

  • General Consulting: Supported automation, AI-driven solutions, and business strategy initiatives across industries, aligning technology with business objectives.